Our cost-effective managed service, which includes round the clock smart monitoring of integration environments and guaranteed response times, is used by a number of healthcare providers to support their critical integration environments. Run by our team of UK-based experts, we pride ourselves on our quality of service and resolutions which ensure data flows as it should.
Our services encompass management of critical integration landscape and platforms and are run according to ITIL best practices. Our specialist support helps commissioners and providers utilise technology and underpin cost-effective sustainable services which are outcome focused and tailored to the individual requirements of the locality.
Our on-going scheduled maintenance routines and activities ensures customers are provided with a proactive service to mitigate against issues arising. When problems do arise, customers can expect guaranteed response times; regular, meaningful communications; and effective resolutions.
We provide fully outsourced support and maintenance services 24/7, including monitoring, upgrades, new development, and software support. We also support multiple organisations with their progress towards interoperability, building and managing solutions that update population health and regional data sharing systems in real-time.
Safe Hands –
Guaranteed response times
We typically respond to all incidents within 10 minutes. This competitive SLA (Service Level Agreement) has been purposely designed to protect important data in real-time.
Third-Party Management –
Relationships that work
We are in constant contact with third parties to ensure all systems & applications are running. If there are issues, we can resolve them collectively before customers are affected.
Skilled, Cost-Effective Support –
Saving you time & money
We save healthcare organisations, on average, 50% annually on in-house service support. This enables trusts & other healthcare organisations to focus their budget and efforts elsewhere.
Trusted Promises –
Uptime of all productions
We keep your systems & applications live, secure and running efficiently at all times. That’s a promise.
Home-Grown Service –
UK-based experts
All of our specialist support teams are UK based, providing real-time support to all of our customers.
